Check out our great reviews May 10 2015
It is always appreciated to get customers feedback even if it is something you don't quite want to hear but are better off for knowing it!
We always try our very best to offer the great customer service and aftercare we possibly can and we are over the moon with some of the amazing product and service feedback lovefurnitureuk have gained already.
Miss Sparkling was one of the first customers this year to order her garden furniture and chose the super fast delivery service where by we use a third part courier. At around 7pm on a Friday Miss Sparkling emailed upset that she had received the wrong garden set and was to be truthful concerned in case we were sending inaccurate goods out intentionally.
After reading her email we completely understood her frustration and called her immediately to put her mind at rest that this was a genuine mistake on our suppliers part.
After chatting it over Miss Sparkling was great about it and understood very rarely things can go wrong as in this case. We agreed to catch up on Monday and by Tuesday she had received her correct Deco Alfresco garden furniture and had the incorrect one collected.
Miss Sparkling later advised me that the fact I had called her on a Friday night really helped put her mind at rest and not worry too much.
Her review on reviewcentre is:
"Problem situation recovered very very well. Personal touch very much appreciated. Highly recommended."
Fran Jones wanted a delivery service better than the run of the mill to the door service so many websites offer nowadays so called ahead and chatting things through. Of course we offer the complete service from the moment you order to taking packaging away but Fran of course wanted reassurance as it was a special purchase.
Fran's lovely comments of reviewcentre for her Bergere Grandma clock were:
"I bought this for christmas and called ahead to make sure all was ok with it. I liked the idea of getting it put in its place and explained it was for my mums birthday.
The salesperson arranged for it to be delivered to my mums whilst she was out and I arranged for her to come home to see it set up in the corner. Mum was thrilled and there wasn't a single bit of mess anywhere.
I am over the moon with the service and thank everyone so so much.
I will be back when I need something next."
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