FAQ

Hopefully you will find the answer to any questions you have here! If not give us a quick call or email.

 

How much is delivery?

Delivery is always free of charge!* 

 

Do you assemble goods?
Part of our service is that where a piece of furniture needs assembling we will do all of it for you! Whats more we also remove all unwanted packaging all included in the service and at not extra charge. If you don't want an item assembling or packaging removing simply advise us at the time of delivery and we will accommodate your wishes.

 

How long do I have to wait for my delivery?

As we offer a specialist service with our own team it does take a few extra days to arrange and so we quote 14 days to be sure however most pieces of furniture are in your home a lot sooner.

 

What about if I don't like my goods?

Distance selling regulations allow you to return unused items. As we offer a bespoke delivery service it is important that you keep all packaging if you feel you might want to return items as once we have taken away and recycled your packaging we reserve the right to charge 50% of the value of your goods.

Where you have kept the packaging and the goods are unwanted but in an 'as new' condition all returned items are charged at £40 collection fee per order regardless of items.

We aim to make it as easy as possible for you to return an item if you are not happy or have simply changed your mind.

 

Can I visit your store and look at the range?

Currently we are in the process of relocating and we have limited stock on display. It is always best to call with what piece of furniture you have your eye on to see if we can help rather than make a wasted journey.

 

Are my payment details secure?

Absolutely! Check out the padlock next to our web address for reassurance and we also offer Paypal for peace of mind. Furthermore we never store card details and never pass any of your details onto a third party.

 

How can I make payment?

All payments are made securely online through either paypal or direct through our website. We do not have the facility to take card payments over the phone.

In exceptional circumstances we are happy to accept cash on delivery, please call one of our team to discuss.

 

 

 

 

*North of Glasgow is subject to a small charge of £40, orders below £50 are subject to an £8 charge.

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